We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Job summary

This Role reporting to the Director, Compliance Shared Services, and working as a team, is responsible for aspects of the ongoing maintenance of the AMLATF Compliance Program supporting all our Canada Markets businesses with focus on investment, private wealth services, and securities and mutual funds dealers.

Responsibilities include the application of compliance policies, procedures and processes, communication and consultation with business divisions and functions to support ongoing awareness and compliance, participation in industry working groups and internal working groups, supervising projects, contributing to the self-assessments of AML/ATF risks, regulatory compliance program administration as it pertains to AML/ATF and sanctions compliance, preparing for and responding to audits and exams and department administration.

Good knowledge of money laundering/terrorist financing and sanctions leading risk mitigation practices, legislative knowledge of the Money Laundering (Proceeds of Crime and Terrorist Financing Act and associated regulations) and sanctions law and associated regulatory guidance is required in this role. Ability to develop positive relationships with relevant partners, as well as balancing their respective interests, considering business, regulatory and cultural differences will be essential to success. In this role, the Manager collaborates with Business colleagues, Operations, and Technology teams as well as Compliance teams locally and AML/ATF Compliance colleagues globally. The role is also required to interact with Compliance Leaders, Internal Audit, and Internal Legal Counsel.

Key Accountabilities:

• Program application including ensuring that policies and procedures are current and crafted to meet regulatory requirements/expectations and are appropriately integrated with business and operations’ processes and procedures.

• Act as a key member of the Compliance Team by participating in compliance meetings, providing input and recommendations to plans, policy and procedure development, participate in education and training on conference calls and presentations.

• Supervise and assess the Canadian business operational efficiency in following requirements and policy, including annual risk assessment of the Canadian business products and services.

• Support Operations in meeting requirements, including advising on mitigating risks.

• Responsible for oversight and development of the AML/ATF compliance training program. Assist in the Team’s production of required internal reporting.

• Represent AML/ATF Compliance on internal projects and in meetings.

• Respond to inquiries from employees and senior management. Represent AML/ATF Compliance in industry forums and committees, including proposing and responding to new and existing legislation where appropriate. Work with the Team on Compliance special projects and initiatives as required.

• Support Manulife's overall mission, with a focus upon compliance objectives. Advocate for continuous improvement through innovation and use technology and leading practices.

• Support the Team’s record keeping requirements as they pertain to the AML/ATF program.

• Contribute to the continuous improvement and modernization of the AML/ATF Program.

Job Requirements (Knowledge/Skills/Competencies):

• Top-tier professional with an appropriate combination of education, experience, and industry knowledge.

• 5+ years as a compliance/law/audit professional, with at least a minimum 3 years administering/supporting a compliance program (preference given to AML/ATF compliance program and/or investment and dealer compliance experience).

• Degree/diploma or equivalent education, preferably in law or a business-related area.

• Completed or willing to complete and obtain the Certified Anti-Money Laundering Specialist (CAMS) designation.

• Thorough knowledge of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, Regulations, sanctions laws and regulatory guidance.

• Understanding of regulatory compliance management programs and methodology.

• Disposition toward innovate improvement through technology and data analytics.

• Comfortable with technology applications including FinTech/RegTech.

• Fully conversant with Microsoft business applications.

• Able to articulate requirements for Compliance, business, and IT projects

• Strong eye for business, excellent judgement, and can make decisions in times of uncertainty.

• Strong analytical and problem-solving skills, with the ability to interpret and apply sophisticated requirements and tailor impact description for each business area using plain language.

• Excellent communication, presentation, writing, interpersonal, negotiation and influencing skills.

• Proficiency in developing and writing policies and procedures.

• Professional demeanor and adherence to a high ethical standard.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging pursuit of following passions and learning new skills!

• A focus on growing career paths with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment:

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunity!We build opportunities to learn and grow at every career stage.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive environment where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all partners and has a positive social and environmental impact

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Waterloo, Ontario

Salary range is expected to be between

$78,975.00 CAD - $142,155.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.