Walla Walla Community College (WWCC) is seeking applicants for a Student Success Coordinator position at the Walla Walla campus.

At Walla Walla Community College, we inspire all students to discover their potential and achieve their goals by providing relevant, equitable, and innovative learning opportunities and services. We have identified three core themes that describe the fundamental aspects of the College's mission by translating it into practice: Student Success, Strong Communities, and Resource Stewardship. As an organization, we value learning opportunities, a sense of community, diversity, health and humor, excellence, integrity, teamwork, innovation, personal and professional growth, and sustainability.

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General Description:

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The Student Success Coordinator will work closely with Student Communications and act as a liaison between Outreach and the Student Success Center. The position will be primarily responsible for supporting communications and the follow-up with future Walla Walla Community College (WWCC) students as they navigate the key steps in the process between application and registration. The Student Success Coordinator will be responsible for improving entry services and communications to better support future WWCC students through the necessary steps to enrollment and ultimately increase enrollment.

This position is supported by a Department of Education Title III grant for approximately five years. The college intends to institutionalize this position at the end of the grant's term.  This Federal Title III grant project is intended to help WWCC improve student access, persistence and credential attainment rates through a variety of strategies.

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Essential Functions:

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Overall identification and development of effective communication, support services, and enrollment processes to increase retention of students from application to enrollment, with a focus on closing equity gap

Provide support in the operation of student communication systems related to onboarding students

Develop targeted and supportive communication for students who feel overwhelmed by the onboarding process, creating a positive, student-centered experience as they move from Outreach through Orientation to Advising and Registration

Evaluate the effectiveness of the work, report outcomes, and identify and implement opportunities for continuous improvement

Collaborate closely with Information Technology, Institutional Research & Effectiveness, Business Systems Analysts, and Enrollment Strategies to identify data points necessary to monitor student progress within entry pipelines

Leverage data and identify problematic processes, and implement solutions to resolve those problems

Provide analytic updates for WWCC leaders

Establish and maintain strong and positive partnerships across campus, including college departments such as Outreach, Admissions, Financial Aid, Student Success Center and Student Financial Services, to ensure students enrollment needs are being met within a timely manner

Support new students (and their families) as they navigate becoming a student at WWCC

Work closely with Student Success Center, Advisors and Navigators in following up with students who drop out of the enrollment pipeline and need extra nudging and support to re-enter the process to reach enrollment

Establish coaching as the primary way in which student services professionals engage with students moving through the entry pipeline; providing training and support as needed

Attend meetings on and off campus, as scheduled, in state/overnight travel may be required

Effectively communicate degree and program offer