Engagement Description: Provide customer service support (Membership and Billing web-based tools) to external Agent and Group customers received from the help desk phone line. Additionally, conduct special assignments as requested, analyze membership reports, and resolve external customer membership issues. Top 3 Required Skills/Experience: Two years of customer service experience required; help desk experience preferred. Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines, and have effective verbal, written communication, and interpersonal skills required. Effective analytical (attention to detail), and problem-solving skills to identify, evaluate, and recommend application/system solutions required. Required Skills/Experience – The rest of the required skills/experience. Include: Self-starter, ability to work independently or in a team environment and consistently produce high quality results required. Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent required. Proficient with PC applications and systems (e.g. Outlook, Word, Excel, Teams, etc.) required. Preferred Skills/Experience – Optional but preferred skills/experience. Include: Working knowledge of the CLIENT self-servicing applications and operating systems considered a plus (eMVP, eBilling, Secured Services, Members Edge, GroupCRM). Minimum of 1-3 years of healthcare (membership & billing specific) experience preferred. Education/Certifications – Include: High School Graduate or GED equivalent required. Two years college preferred. As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.