Hardware Insights Machine Learning Data Scientist

Sunnyvale,California,United States

Support and Service

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The AppleCare Business Insights, Operations, and Systems (ACBIOS) team is seeking an experienced Data Scientist/Machine Learning Engineer who is passionate about using analytics to drive business decisions and impact customer experiences. We are looking for a candidate with proven experience in uncovering insights, identifying hidden patterns in data, and translating business questions into data solutions. Ideal candidates are detail-oriented and proactive, thrive in a fast-paced and dynamic environment, and can effectively balance opposing priorities, long-term projects, and ad-hoc tasks.

Key Qualifications

• 5+ years experience in deploying data science, machine learning, and anomaly detection techniques to solve practical business problems.

• Expert proficiency in SQL, preferably in Snowflake, with strong debugging skills and a consistent record of developing clean, efficient code.

• Experience with anomaly and outlier detection methods and algorithms.

• Strong programming skills in Python with experience using Pandas, NumPy, Scikit-learn, or other data science packages.

• Demonstrated ability to implement, improve, debug, and maintain machine learning models.

• Experience in quantitative data analysis, possessing a strong ability to conduct in-depth evaluations of complex issues.

• Have a creative approach to engineer innovative features and signals into analytical solutions, pushing the boundaries of current tools and methodologies.

• Applied knowledge of statistical data analysis to perform trend and anomaly identification, predictive modeling, and hypothesis testing.

• Outstanding written and verbal communication, with the ability to make complex data science concepts understandable to non-technical audiences.

• Highly proficient in Tableau.

• Demonstrated experience in leading data science projects through all phases including exploratory data analysis, data quality management, modeling, tool deployment, and presentation of results.

• Experience with Docker, Kubernetes, Airflow, generative AI, graph database a plus.

Description

The core function of this role involves crafting and implementing machine learning models, establishing automated algorithms, and building tools to identify anomalies in metrics related to hardware field performance and product quality. Collaborate with multi-functional teams to establish relationships, see opportunities, develop performance indicators, and communicate complex data analyses, getting results.. Build and refine anomaly detection tools and algorithms, improving our ability to identify and respond earlier to emerging signals in our data. Research and integrate new technologies and methods in data science, data engineering, and data visualization to elevate the technical proficiency and innovation of our team. Construct and maintain dashboards and self-service tools, facilitating effective data analysis and sharing of insights. Handle large, complex data sets and use advanced analytics to tackle challenging problems, enhance

Education & Experience

Bachelors degree in Computer Science, Statistics, or related field or equivalent experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $160,700.00 and $241,500.00, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

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Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .