Outdoor Power Equipment and Other Small Engine Mechanic

General Requirements

• Must continually be able to lift and handle heavy loads up to 70 lbs.
• Must have good eyesight (correctable to 20/20) and normal hearing for diagnostics and troubleshooting equipment.
• Must be 21 years old or older
• High School Diploma/Equivalency
• Six (6) months of experience
• Will Train (license required)
• Valid Driver's License

Target Responsibilities:

• Repair and maintain small engines, large lawn equipment, mowers, tillers, and other related vehicles and equipment.
• Responsibilities include diagnosing small engine problems, maintaining shop area cleanliness, and collecting and disposing of trash.
• Clearly explain (if called upon) to the customers satisfaction the diagnosis and repair of the machine in question.
• Continually seek both technical and product training when available.
• Demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality.
• Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
• Treat management and other employees with respect and contribute to building a positive team spirit.
• Follow instructions and promptly respond to management direction. Work with integrity, always upholding company values.
• Perform related responsibilities/Accountabilities as required or directed.

Daily Duties and Responsibilities:

• Begin each workday with a positive attitude by encouraging each technician to meet daily and weekly goals.
• Work to develop a sense of team in the service department and across other departments.
• Repair or overhaul small engines and related mechanical or structural parts for a variety of equipment types.
• Perform repairs within the time parameters as established by flat rate time or billed time with proper diagnosis.
• Maintain an orderly and clean work area. Assist in keeping the entire shop clean and orderly.
• Collect and dispose of trash.
• Establish and maintain a positive working relationship with employees, vendors, and customers
• Respond promptly to customer needs and manage difficult customer situations. Completely fill out and turn in all work orders. Weekly Duties and Responsibilities:
• Study and review all relevant product repair updates.
• Inspect, clean, and maintain all equipment used.
• Report to the shop supervisor any hazards or faulty equipment.
• Meet with supervisor to discuss the weekly repair trends, comebacks, and service problems.
• Monthly and Quarterly Duties and Responsibilities:
• Meet with supervisor to discuss and review individual performance