Job title:

Field Service Technician

Role Summary:

• Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO.

• Play a very important role in the growth of customer service business and sales business.

Key Areas of Responsibilities:

• Planning and delivering assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO, focusing on the efficiency and service quality.

• Developing and maintaining good relationships with customers, ensuring customer satisfaction and loyalty; owning customer service quality KPIs for assigned account. Ensuring service process implemented effectively.

• Attending training and developing relevant knowledge and skills, focusing on service competence level and actual service capabilities.

• Providing service support to team members as required, focusing on good team work.

• Preparing and providing kinds of Service Report on an accurate and timely basis.

• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

• Other duties as required by management, including travel and support all region of Korea

Qualifications & Requirements:

• Bachelor degree or above in Biomedical Engineering, Electrical Engineering or other related major

• 0-2 years’ experience is required

• Strong technical knowledge on Healthcare products

• Good communication skill and Open mind to share with others

• Good execution skill

• Good English skill in reading, writing and speaking

• Self-motivation and self-management

• Work base on whole Korea region

• Experience in the Medical System(Imaging System) industry is recommended.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.