Req #: 233579

Department: UW MEDICINE IT SERVICES

Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/

Job Location Detail: Primary work location is at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle.

Posting Date: 04/22/2024

Closing Info: Open Until Filled

Salary: $4,985 - $6,705 per month

Shift: First Shift

Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf)

UW MEDICINE IT SERVICES has an outstanding job opportunity for an END DEVICE SUPPORT SPECIALIST !

WORK SCHEDULE

• 100% FTE – 40 hours per week

• Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 – 16:00 (PST), Monday-Friday POSITION HIGHLIGHTS

• Coordinating the management of desktop end computing devices within UW Medicine.

• Providing standard to complex level system administration and customer service to the computing device community.

• Creating and managing user groups and publishing applications to user groups.

• Maintaining strong customer relationships, gathering customer requirements, developing new technologies, and communicating supporting resources.

• Identifying needs, performing standard to complex level technical analysis on client systems, and adapting and integrating existing software and hardware systems.

• Participating in the on-call schedule in support of a 24-hour/7-day production environment, andworking with departmental IT staff to train users and clients in Medical Center standard systems. DEPARTMENT DESCRIPTION UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

  PRIMARY JOB RESPONSIBILITIES

• You troubleshoot hardware and software problems and initiate corrective procedures and install and maintain software and hardware.

• You conduct training programs on new or revised software applications, write support documentation, and prepare training materials.

• You update and maintain various system software such as operating systems, security software systems, backup systems, directory maintenance, capacity and resource management systems, local software utilities, and printing systems.

• You may assist and advise management regarding computing facility requirements and make recommendations as requested.

• You maintain strong customer relationships for gathering business requirements, developing new technologies, and communicating user support resources.

• You consult with users, analyze their computing needs, and develop and maintain database/spreadsheet applications.

• You assist other team members with complex research and problem solving and provide consultation to other support team members, IT Services project teams, and the general Medical Center user community.

• You participate in complex, large-, and small-scale project related duties. REQUIRED QUALIFICATIONS

• Three years of experience in programming and/or computer support services of a technical nature OR one year of experience as Computer Support Specialist I OR equivalent education/experience.

• Proficient experience in current MS Office suites.

• Experience must include hands-on, desk-side, hardware, and software support.

• Experience installing and troubleshooting standard Windows operating systems.

• Must have a valid Washington State Driver’s license to enable transportation of UW assets. CONDITIONS OF EMPLOYMENT

• This classification is in a bargaining unit.

• Participation in on-call rotation is required.

• This is an Information Technology deadline-driven work environment.

• The individual in this position is expected to work normal daytime hours. The work may be performed in an office, medical center environment, during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.

• Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.

• Must coordinate projects without direct supervisory authority.

• Must work within the constraints of multiple technical environments.

• ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, VMC, UWPC, UWP, SOM, and ALNW. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.

• Ability to communicate effectively in English, both verbally and in writing.

• Must be able to lift up to 50 lbs. with assistance on a regular basis. ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists, and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team . Join our mission to make life healthier for everyone in our community. #monster

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.