Responsibilities

Position Summary :

The Financial Counselor position is responsible for developing and facilitating payment plans for patients to finance behavioral health care services at Laurel Ridge Treatment Center. The Financial Counselor coordinates between insurer, third party payer, and patient. This position is responsible for advising patients of any alternative sources of funding or assistance available from social service agencies while minimizing debt expenses. The Financial Counselor practices Service Excellence Standards, maintains patient confidentiality, and represents Laurel Ridge Treatment Center in a professional manner.

Key Responsibilities:

• Serves as the point of contact for all financial assistance related questions.

• Communicates effectively with patients and insurance companies on the phone.

• Documents and reports payment information timely and accurately.

• Educates patients about payment options and financial assistance.

• Negotiates and strategizes patient payment arrangements to minimize debt.

• Updates patient accounts and balances timely and accurately.

• Reviews and processes patient and insurance company forms.

• Explains financial information.

• Determines prospective patients’ ability to pay.

• Obtains necessary forms and documents of all insurances.

  Skills, Knowledge, and Abilities:

• Ability to work effectively in collaborative and busy work environment

• Must be detail oriented with a high degree of accuracy

• Proficient on computer and Microsoft Office Suite (Word, Excel)

• Proficient in 10-Key calculator

• Excellent written and verbal communication skills

• Ability to problem solve, multi-task, and prioritize

• Dependable and reliable

• Maintains effective and cooperative working relationship with co-workers, leaders, clinical staff, and the general public

  Qualifications

  Education:

• High School Diploma or GED

  Licensure Certification:

• N/A

  Experience:

• One year experience in hospital business office setting required.

• Experience in insurance verification, billing, collections, and third-party reimbursement preferred.

  Physical Requirements:

• Requires frequent walks to the units.

• Requires prolonged sitting and repetitive use of hands for typing, writing, and using a calculator.

• Constant use of telephone and computer (approximately 5-8 hours daily).

• Hearing and vision sufficient to perform essential functions.

• Ability to work under stress on a daily basis.

• Ability to lift up to 25 pounds and occasional bending, stooping, kneeling, and grasping.

• Emotional stability necessary to perform essential functions.

• Ability to maintain confidentiality.

• Ability to speak and write clearly.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.