Are you looking for an opportunity to work with people? Do you have a love for customer service and helping others? Do you have a need to give back to the community? The Stateline Family YMCA Beloit, WI is currently hiring a part-time Membership Engagement Specialist.

Join a forward-thinking non-profit organization in furthering our mission to provide programs that build healthy spirit, mind, and body for all.

Candidates can expect:

• Evening and/or weekend hours

• 3+ hours a day , 2 days a week, with potential to increase with floating hours

• Paid training

• Free membership

• Most importantly, fulfilling work!

KEY JOB RESPONSIBILITIES:

• Build connections and relationships with members and the community.

• Connect individuals with programs and amenities that meet their needs

• Provide tours that encompass the full member experience which highlights member/staff connections and a supportive atmosphere. Ask prospective members to join and make follow up contact with those who did not sign up.

• Respond to members' needs. Contact appropriate personnel when necessary. Handle problems. Use appropriate forms to communicate concerns or praise.

• Answer the telephone, provide requested information, direct calls and take accurate messages. Handle potential new member phone inquiries using YMCA best practices.

• Follow proper procedures for group memberships, AWAY members and guests who come in to use the facility. Follow identification requirements and guest guidelines.

QUALIFICATIONS:

Experience

• 6 months Customer Service experience preferred.

Education

• High School diploma or equivalent preferred.

Skills

• Ability to interact, work with, and motivate people in a positive manner; excellent written and verbal communication skills required.

• Demonstrated skills in customer service, public relations, organizational skills, communications and computer knowledge.

• Excellent interpersonal and problem solving skills and demonstrated professionalism in both attitude and appearance.

• Ability to relate effectively to diverse groups of people from all social and economic segments of the community