We are looking for an experienced software engineer who excels solving customer problems with DGX clusters (GPU-based supercomputers interconnected with InfiniBand network fabric). The ideal candidate also has experience developing drivers for network adapters. We need someone who will bridge the gap between the NVIDIA Enterprise Experience (NVEX) support team and the product development groups. An exciting candidate is highly technical who can both triage sophisticated customer hardware and network issues as well as develop key software enhancements and tools for NVIDIA InfiniBand and GPU products.

Along with the NVEX support responsibilities, this job enables you to develop software for the same products you support. You can make a difference in both the current customer experience as well as the product's future! The individual will get to work with many NVIDIA teams and customers, so superb interpersonal and communication skills are critical. You must be able to understand, root cause, and resolve complex issues, and provide detailed explanations of what you find.

What you will be doing:

• Triage customer issues involving DGX clusters (GPU-based supercomputers interconnected with network fabric), network adapters and DPUs, including both InfiniBand and Ethernet technologies

• Take ownership and drive critical customer issues to resolution

• Collaborate with engineering to document, recreate and solve issues

• Develop features and tools as part of solution engineering efforts to support all Enterprise Service offerings including InfiniBand, Ethernet, and GPU server technologies

• Occasional work on weekends and holidays to support customers

What we need to see:

• BS in Computer Science, Electrical Engineering, Computer Engineering, related field, or equivalent experience

• 10+ years of proven experience developing with C for network and/or server equipment or infrastructure

• 10+ years of proven experience within the customer support escalation path, or providing direct customer-facing support

• Linux OS including System and Network Administration at a RHCE level

• Expertise in Linux and Unix-type OSes at the kernel, driver, system, and user-space layers

• Proven ability to deeply analyze/develop networking protocols (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF) within drivers/network operating systems

• Experience analyzing vendor interoperability problems and RFCs

• Containerized solutions experience on a level of DCA and/or CKA

• Excellent communication, verbal and written English skills

Ways to stand out from the crowd:

Knowledge and working experience with the following:

• InfiniBand, OFED, MOFED, RDMA, ROCE and GPU Technology

• Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., NCCL, MPI)

• Additional Operating Systems such as Microsoft Windows, VMware

• Expertise with shell scripting (Python/Bash)

• Networking and Linux Certifications such as CCIE, JNCIE, RHCE, VCDX

The base salary range is 200,000 USD - 385,250 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits (https://www.nvidia.com/en-us/benefits/) . NVIDIA accepts applications on an ongoing basis.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

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