Synagex isn\'t your average MSP. Our mission is to provide true IT-as-a-service - people, process & tools - delivered in a way that is easy, engaging and fun. If you are interested in doing IT differently, we\'re looking for a Endpoint Engineer. Our ideal candidate would be a tech-savvy individual who has strong communication skills and wants to provide the highest quality customer experience to our clients - did we mention they are fun too? This role will provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware. The Endpoint Engineer will respond over the phone, through our IT ticketing system or in person. Ping Pong is optional but encouraged. Responsibilities - Serve as the first point of contact for clients seeking technical assistance via phone, e-mail, or in person. - Diagnose, research and resolve technical hardware and software issues. - Adhere to standardized processes and documentation guidelines. - Accurate data entry to fuel Key Performance Indicators including SLA and CSAT metrics. - Effectively advise and assist customers on appropriate action. - Provide accurate information on IT products and services. - Direct unresolved issues to the next level of support personnel. - Identify and escalate situations requiring urgent attention. - Maintain the highest possible level of customer service. - High level of professionalism and ability to maintain confidentiality. - Other duties as assigned. Experience - Associates degree or 1 year of helpdesk work experience, preferred. - ITIL or other ITSM Certifications preferred. - Strong customer support skills. - Excellent written and verbal communication skills. - Problem-solving ability to diagnose and resolve basic technical issues. - Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy. - Possess attention to detail and follow-through skills. - Must own reliable vehicle for travel. - Able to lift at least 50 pounds. Position is offered as an in-office role. Job Type: Full-time Pay: \$43,000.00 - \$53,000.00 per year Benefits: - 401(k) - 401(k) matching - Health insurance - Life insurance - Paid time off Schedule: - 8 hour shift - Monday to Friday - On call