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This is a full-time, direct hire opportunity with our client.

Relocation assistance is available

Support Locations Include: Nogales, AZ and Nogales, MX and Chandler, AZ

Position Overview:

The Site/Operations Manager will manage all administration, service workload, capacity planning, labor effectiveness and productivity for Site Operations while ensuring customer expectations (cost, delivery, lead-time, quality, etc.) are met.

Scope of the job:

• The role leads the operation team. It will involve 20% regular travel to customer sites within AZ and MX.

• The Site/Operations Manager role requires extensive planning, priority setting, coordinating of work and competing priorities.

• This position manages an annual budget. Previous experience with managing operational/departmental budget/revenue targets is required. 

• The Site/Operations Manager will have between 5 and 15 direct reports and may have overall management responsibility of a site up to 150+ employees.

  Primary duties:

• Oversees Manufacturing/Repair Services business to achieve annual business goals for revenue & gross profit and provide monthly reports. 

• Manages service process improvement, manpower loading, equipment and material needs, and accurate control of all inventory.

• Manages and drives all customer issues to closure or initiates support when required.

• Manages and develops production supervisors daily to optimize resource utilization, quality and on-time delivery, time reporting, prioritize and coordinate daily work load, dealing with daily employee issues, and interface with the service team leaders.

• Oversees operational expense budgets within agreed upon targets.  Evaluates assigned staff skills, develops and deploys employee development programs.

• Manages human resources, including selection, recommends staffing levels and changes in accordance with company and departmental mission, coaching, discipline, manpower planning and motivation of staff. 

• Develops, generates and provides strategic analysis reports (with focus on reason for variance deviation between planned and actual) for Key Performance Indicators such as: capacity planning, on-time delivery, turn-around-time (TAT), quality, labor hour cost, etc.

• Interfaces with appropriate personnel (BLM, SHE, HR, Quality, Engineering) on priorities, strategies, and issues.

• Ensures that safety standards are met and the cleanliness (5S standards) of the shop.

• Develops and maintain Quality & ISO procedures, work instructions within the ISO certification guidelines.

  Requirements:

• Must be Bi-lingual, Fluent in English and Spanish

• Minimum of 5 years of experience in technical product Manufacturing/Re-Manufacturing Operations/Management

• Proven experience of change management, teamwork, active listening, communication, and collaboration.

• Understanding of basic manufacturing financial concepts (i.e. Efficiency and Overhead Variance, etc.)

• Proficient in Microsoft Office suite, familiarity with IT structures and processes. SAP, MS Project preferred.

• Must be willing and able to cross US Border into Mexico on a daily basis. (Facilities on both sides)

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.

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