CyberCoders Customer Success Manager - Tech Marketing Data in New York City, New York
Customer Success Manager - Tech Marketing Data Customer Success Manager - Tech Marketing Data - Skills Required - Customer Success Experience, Working with Publishers or eCommerce, Service or consulting experience, SaaS, Onboarding or project management experience, Optimization/ CRM/ Personalization/ Recommendation, Understand eCommerce Customer Funnel Analysis, Knowledge of KPIs
If you are a Customer Success Manager with experience, please read on!
Our company helps retailers, marketers and publishers maximize revenue by quantifying, optimizing and personalizing every customer interaction in real-time, across any channel. We are the world's first personalization technology stack that offers personalization, recommendations, 1:1 messaging, testing and optimization - in a single platform.
We personalize the experiences of more than 500 million users globally each month and counts industry leaders like Sephora, PacSun, Rolling Stone, Europe's fashion leader Lamoda, MakerBot and Liverpool Football Club among its many customers. Based in New York, the company has more than 100 employees in five offices worldwide.
The Customer Success Manager assists with project delivery, clarification and explanation of a client's new product base, and being able to distill the complexities of data into meaningful and useful information for clients' success. Project management is critical to the success of Success Managers, as they must also be the connecting puzzle piece for internal teams and client expectations. Problem solvers, critical thinkers, and top-notch communicators are primed for success in this role.
What You Will Be Doing
Utilize project management skills to drive all aspects of project planning, governance and onboarding including detailed deployment timelines and deliverable definitions, status communications, project success criteria, and issue mitigation and resolution
Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
Review overall project status with clients on a regular basis, usually in the form of conference calls, web presentations or onsite meetings as required
Serve as the primary point of contact to the client during implementations for all work related to the project
Deliver projects on-time and on-budget while communicating and resolving issues in a clear and professional manner
Communicate project status and issues internally across multiple organizational levels
Consult with clients on product features, functionality and onboarding best practices
Distill value matter data from complex databases and reports
Analyze data and deduct value-driving recommendations
What You Need for this Position
Ability to understand complex technology and explain it simply
Understand how to manipulate, analyze and interpret data
Ability to multi-task, prioritize and handle issues/escalations under pressure
Committed to customer satisfaction and a passion for customer success
Ability to work independently and through teams, at multiple organizational levels
Knowledge of online marketing functions
Experience working with Publishers or eCommerce
Self-motivated, detail-oriented, with well-developed interpersonal & communication skills and a strong desire to succeed
Degree in Economics/business or any marketing-related analytical degree
5+ years of services/consulting experience
Prior onboarding/project management experience preferably in a SaaS company
Hold expertise in at least 2-3 products in the space of Optimization, CRM, Personalization, Recommendations or Segmentation
Understand eCommerce Customer Funnel Analysis
Knowledge of KPIs & Improvement drivers in the Customer Funnel for e-Commerce, Marketplaces or other digital sectors
At least 1 years of experience presenting to C-level executives as a vendor representative
What's In It for You
Industry-competitive salary of $90K-$140K DOE
Generous PTO/vacation time
Full health benefits.
Meaningful and challenging work.
Uniquely open and informal environment.
And much more…
So, if you are a Customer Success Manager with experience, please apply today!
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Customer Success Manager - Tech Marketing Data NY-New York City EG1-1470057