About USS

You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country. From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons. Join a company that makes a difference in communities across the country while providing for yourself and your family.

THE USS DIFFERENCE

• One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.

• The largest inventory of equipment in the country.

• Coast-to-coast coverage with over 130+ locations in 27 states — and growing!

Primary Purpose

The Billing and Payments Specialist is an essential partner in providing world-class front-line support through multiple channels (phone, email, or chat) to USS Customers. This position provides exceptional customer experience while discovering and resolving customer billing issues, disputes, and collections in a professional and prompt manner. This position has a clear understanding of USS’s process from quote to order, delivery, servicing, invoicing to collecting of all open accounts receivable. The Billing and Collections Specialist must maintain a positive and professional attitude, enjoy problem solving, working with other departments for resolution and thrive in a fast pace rewarding environment.

Essential Functions

• Professionally answer a high volume of inbound calls within performance guidelines

• Provide World Class Services and promote one call resolution

• Maintain a comprehensive knowledge of USS products and services

• Validate with customer’s they have open invoices and working with customers on PO#’s

• Interact with customers for account reconciliation, researching and resolving disputes, and collecting on open accounts receivable

• Cleary communicate and coordinate with sales, field operations, and office personnel to ensure customer requests are handled appropriately and in a prompt fashion

• Resolve customers disputes and billing inquires

• Partner with the legal team on accounts regarding customer tax exempt status

• Suggest account adjustments, small balance write-offs, and escalate uncollected balances for write offs

• Working with customer to aid in access to Customer Portal

• Collecting information from customer’s it they have special billing needs

• Proactively find trends and aid in implementing process improvements

• Meet defined department goals, monthly activity metrics and KPI’s

• Meet Quality Assurance Standards

• Champion, demonstrate, and uphold our values: Easy, Safe, & Clean

• Ability to work multiple systems simultaneously

• Mentor and coach other members of the Billing and Payments team

• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

Qualifications

QUALIFICATIONS

EDUCATION

Min/Preferred

Education Level

Description

Minimum

Preferred

High School or GED

4 Year / Bachelors Degree

Bachelor Degree or equivalent years of experience

EXPERIENCE

Minimum Years of Experience

Maximum Years of Experience

Comments

4

Credit and Collections, Accounts Receivable, Customer Service or in a related field and/or training; or equivalent combination of education and experience

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Thoroughly and accurately performs work with little to no guidance on a regular basis

• Proficient in all systems and ability to train others

• Strong focus on exceptional customer resolution

• Excellent customer service skills, detail-oriented, reliable, professional attitude, and a self-starter

• Knowledge of Accounting principles and practices

• Ability to demonstrate strong professional communication skills, both oral and written

• Knowledge of principles and processes for providing customer service including quality service standards

• Proficient in Microsoft Excel, Word, and PowerPoint

• Strong organizational, collaboration and time management skills

• Ability to perform mathematical computations, such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately

• Ability to focus/concentrate to deliver expected work products, even while performing a task over a period of time

• Strong problem-solving skills, documentation skills, research and resolution skills, and multi-tasking skills

• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness

Physical Requirements

PHYSICAL REQUIREMENTS

Demand

Frequency

Sit while answering phones or reply to emails

Constant

Use hands and fingers to handle, control or feel objects tools or controls

Frequent

Repeat the same movements when entering data

Frequent

See details of objects that are less than a few feet away

Constant

Speak clearly so listeners can understand

Frequent

Understand the speech of another person

Frequent

Focus on one source of sound and ignore others

Frequent

Hear sounds and recognize the difference between them

Frequent

See differences between colors, shades and brightness

Frequent

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.

• Paid Time Off (pro-rated for Part-Time employees)

• Paid Holidays

• Medical/Pharmacy

• Dental

• Vision

• 100% Employer-Paid Short-Term Disability

• 100% Employer-Paid Long-Term Disability

• 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

• Voluntary Employee Life & Accidental Death and Dismemberment

• Voluntary Spousal Life

• Voluntary Dependent Life

• Hospital Indemnity, Accident and Critical Illness

• Commuter/Transit Account

• Healthcare Flexible Spending Account

• Dependent Care Flexible Spending Account

• Health Savings Account

• 401(k) with employer match

• 100% Employer-Paid Employee Assistance Program (EAP)

• Employee Discounts

Salary Range

– / hour

EEO Statement

EEO STATEMENT

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.