Associate Director, Kohler Home Services - Menomonee Falls

Work Mode: Onsite

Location: Onsite at Menomonee Falls, WI.

Opportunity

Kohler Company, the #1 rated consumer brand in stylish and quality-driven plumbing manufacturing, is looking for an Associate Director to launch the Kohler Services business in Milwaukee. This is an exciting opportunity to build a high-performing team from the ground up and be responsible for overall management and performance of the region. The primary responsibility is to maximize shareholder return by effectively managing the entire team including marketing, sales, production, and overall satisfactory customer experience. All while setting clear expectations concerning use, leverage, and protection of the KOHLER Brand.

The Kohler Service business is responsible for all aspects of the direct response customer experience from lead generation to installation. This is a newly created team where you’ll have the opportunity to work directly with our end consumers and bring their luxury bath & showering space vision to life!

Specific Responsibilities

• The Associate Director will primarily work with the Sales and Operations Managers, they will also work closely with marketing, finance, and Human Resources managers/departments. They will be responsible for motivating and leading each direct report to achieve the predetermined agreed upon goals and maintain the exceptional customer service focus of the entire team.

• Meet regularly with each direct report to discuss relevant topics/issues preventing or delaying accomplishment of agreed upon goals or action plans.

• Analyze in real-time key performance indicators and be able to respond with solutions to close performance gaps rapidly. Include input of each pertinent department head regarding action plans.

• Develop insight and understanding into each department heads assigned role and expectations including advertising and marketing plans, lead generation, call center operations, sales conversion, installation process and customer satisfaction.

• Develop an expertise relative to a specialty remodeler dealer and the unique issues related to the Home Improvement Industry.

• Establish a corporate culture of exceeding customer expectations and a continual striving for excellence. This will be accomplished by efficiencies and focused determination of daily performance of the entire team.

• Provide routine feedback to the Kohler Direct Response Business Team as requested to help in the continuous improvement of our business.

• Responsible for the site level P&L and site level inventory control.

• Responsible for the overall building, facility maintenance, installation truck and sales car fleets.

Skills/Requirements

• Bachelor’s degree required.

• Minimum 8 years of experience required, with 5 years in Business Management, Account Management, or related field.

• Experience in the Building Products, Home Improvement and/or Home Renovation Industry is preferred.

• Proven leadership attributes and the demonstrated ability to set clear objectives and to drive results in a cross functional environment are required.

• Ability to thrive in exciting and fluid entrepreneurial situations; ability to build and improve processes, systems and policies along the way.

• Regional travel approximately 20%.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The salary range for this position is $145,200 - $186,700. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

*Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.

On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com .

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and theEEO is the Law Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .