Position Title: Senior Onsite IT SpecialistLocation: 330 5th Avenue, NY, NYPay Rate: $40 - $44 per hourSchedule: Monday - Friday, 8:30am - 5pmEngagement Length: 30 monthsApplication Deadline: April 3, 2024Responsibilities:Monitor and maintain local technical infrastructure to ensure optimal performance, including network systems and video conferencing.Collaborate with client agency for timely incident reporting and service request management using ITSM Service Now.Liaise with various ITS teams for efficient issue resolution and escalation procedures.Provide end-user support for desktop environments and ensure timely updates.Manage user accounts and access privileges, resolving access issues as needed.Adhere to OMH and ITS Information Security Policies and regulations.Facilitate user support processes and provide training resources.Troubleshoot and support video conferencing equipment and related software.Offer guidance on common desktop and technology-related issues to users.Resolve onsite office support issues in coordination with OMH staff.Provide prompt technical assistance to users in person or remotely.Mandatory Qualifications:60-84 months of independent work experience with advanced education.Requested Qualifications:78 months of technical experience in end-user desktop support.78 months of experience in office-wide troubleshooting and support.72 months of experience with ticket management software like ITSM Service Now.48 months of experience in managing support calls.72 months of experience with Microsoft Suite and Desktop Operating Systems.48 months of support manager experience in an office setting.48 months of customer service support to executive-level clients.72 months of experience with video teleconference equipment.24 months of experience with internet-based teleconference software.Please submit your rsum by the specified deadline.