Job Information
Edgewood Management Corporation Community Field Support Manager in Gaithersburg, Maryland
Community Field Support Manager
This position is responsible for providing on-site management of one or more residential multifamily apartment communities. This role will require floating throughout Edgewood Management's portfolio. The Washington DC Metropolitan area, Virginia and Maryland will primarily be where support is needed. Note, reliable transportation is a MUST.
Essential Duties and Responsibilities
Provide on-site management of one or more residential multifamily apartment communities.
Manage the day-to-day outreach, sales and customer service efforts to meet and exceed performance targets
Monitor property and staff to ensure compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs
Provide affordable housing and rental services to ensure compliance with certifications, recertifications, leases, etc.
Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events
Prepare reports of all operational financial data to the Regional Property Manager, Property Staff Accounts and other Corporate Departments as requested
Lead staffing, training and development initiatives for the property to ensure the best talent is part of the property team
Requirements
The successful Community Field Support Manager will have the following qualifications:
Marketing, leasing, and leadership experience
Four (4) years of experience working in Tax-Credit, HUD Project Based Section 8 and Market-Rate property management
Strong operational, compliance and regulatory understanding, including deep HUD Project Based Section 8 programs and Low-Income Housing Tax Credit (LIHTC) familiarity and knowledge
Two (2) years supervisory experience is preferred, with a track record of effectively working with all levels of staff and management
Must be knowledgeable of all local, state and federal Fair Housing laws and regulations
Superior customer service skills and the ability to deal with difficult people and challenging situations while maintaining a positive and calm demeanor
Ability to effectively and accurately communicate and present information verbally and in writing
Must be proficient with MS Office suite applications (e.g. Outlook, Word, Excel, Teams, etc.)
Experience and proficiency with RealPage OneSite is required, and Yardi software systems is preferred
Possess proven financial and accounting acumen, with demonstrated ability to read a budget, conduct financial analysis and provide practical narrative and financial reporting
CPO, COS and/or BOS certifications preferred
HCCP & SHCM or equivalent preferred
Education
High school diploma, GED or Equivalent. Ability to read and write English fluently, accurately perform intermediate mathematical functions and understand and perform all on-site resident management software functions.
Professional Experience
A minimum of three years of experience in residential property management as a Community Manager
Attendance/Travel Requirements
The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state. You must also be able to attend certain resident events that are held after hours.
Computer Skills
Minimum of basic knowledge of computers
Ability to use Outlook and OneSite/Yardi
Intermediate knowledge of Microsoft Suites
Minimum of basic Internet knowledge
Physical Demands
Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.
Learning & Development
Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.
Edgewood prides itself on offering a competitive salary and extensive, market-competitive health and welfare BENEFITS
Medical, Dental & Vision
Prescription Drug Program
Paid Vacation & Holiday
Paid Personal/ Sick Leave
Company Paid Life Insurance
Company Paid AD& D Insurance
Company Paid Short- Term
Company Paid Long-term Disability
Supplemental Life Insurance
Dependent Supplemental Life Insurance
Educational Assistance
Financial Planning
Retirement Savings Plan with company matching
Company outings and events
Edgewood Management Corporation is committed to a diverse workforce and is an Equal Opportunity Employer.
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