Position:Telecommunicator (911 Operators) - Part Time Department: Emergency Management Salary Grade: 26 Salary: $18.51/hour This position also qualifies for Recruitment and Retention Pay of an additional $2.00 for actual regular hours worked through October 20, 2024 or a maximum of $14,000.00, whichever comes first. The Recruitment and Retention pay is received on six month intervals ending in April and October. **Closing date: Until filled

**General Definition of Work: Performs intermediate technical work on an assigned shift dispatching law enforcement, fire, emergency medical service and non-emergency calls for service, and related work as apparent or assigned. Work is performed under the moderate supervision of the 911 Communications Supervisor.

*Qualification Requirements: *To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions:**

• Operates emergency communication system; answers all emergency and non-emergency calls; receives complaints and requests for service; obtains necessary information and dispatches medical, fire and law enforcement personnel and/or advises callers of proper contact for assistance or information.
• Operates a computer terminal; transmits and receives information via Department of Criminal Information (DCI) and National Crime Information Center (NCIC) networks; enters medical, fire and law enforcement calls into computer aided dispatch system.Monitors radio channels for medical, fire and law enforcement agencies; maintains radio contact with dispatched personnel; provides pre-arrival and post-dispatch instructions.
• Provides directions to responding units using computer mapping system
• Serves as liaison to various agencies including on-call personnel, Sheriff's office, home health and hospice, Social Services, courts, etc.
• Answers non-emergency and after hours calls for various departments.
• Maintains communication logs and reports including the nature of calls, actions taken and time involved.
• Provides requested information to local attorneys and the Sheriff's office
• Performs pager announcements for emergency medical services open shifts and information.
• Testifies in court on calls taken
• Maintains resource manuals, records and files; maintains the cleanliness of the office.

**Knowledge, Skills and Abilities: General knowledge of the methods of operating the communication system; general knowledge of radio and teletype procedures; general knowledge of the geography of the County and location of important buildings; general knowledge of law enforcement forms, terminology and records; general knowledge of departmental programs, policies and procedures; ability to make arithmetic computations using whole numbers, fractions and decimals; ability to compute rates, ratios and percentages; ability to maintain required certifications; ability to respond to work during emergency situations or inclement weather; ability to perform a considerable volume of detailed work; ability to type accurately at a reasonable rate of speed; ability to speak distinctly; ability to deal with the public under stressful conditions and remain calm; ability to follow, both oral and written directions; ability to operate standard office equipment and personal computers including some knowledge of applicable software packages; ability to establish and maintain effective working relationships with associates and the general public.

Education and Experience:

• High school diploma or GED and minimal experience,
• Or equivalent combination of education and experience.

*Physical Requirements: This work requires the occasional ex rtion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms and repetitive motions and occasionally requires standing; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyz *