Posting Detail Information

Working TitleInternational Admissions Counselor

Position LocationFort Collins, CO

Work LocationPosition qualifies for hybrid/in-office work

Research Professional PositionNo

Posting Number202400665AP

Position TypeAdmin Professional/ Research Professional

Classification TitleProf/Indiv Contrib I

Number of Vacancies2

Work Hours/Week40

Proposed Annual Salary Range$49,000-$50,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (https://inclusiveexcellence.colostate.edu/about/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)

• Explore the additional perks of working at CSU here.

• For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .

• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !

Desired Start Date07/15/2024

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on05/13/2024

Description of Work Unit

The International Enrollment Center ( IEC ) is part of the Office of International Programs. The IEC is charged with international student recruitment, admissions, and marketing. The center makes admissions decisions for all undergraduate, graduate bridge, and intensive English students; handles application processing at all levels of study; and provides enrollment support and services.

The International Enrollment Center promotes and markets opportunities for students to join the over 2,000 international students, scholars, and faculty who already are a part of our campus community. IEC staff actively recruit and advise on CSU programs to thousands of students to make them aware of our world-class institution. The IEC admits students directly and makes referrals to departments and colleges when necessary. We balance growth and diversity while maintaining a commitment to access that is a founding principle of our land-grant mission.

Colorado State University is a premier public research university established as the land-grant institution for the State of Colorado in 1870. CSU is committed to excellence, setting the standard for public research universities in education, research, and outreach for the benefit of the citizens of Colorado, the United States, and the world. The campus culture is driven by a desire always to do better and a vision to be the best place to learn, work, and discover.

Colorado State’s principles of community – inclusion, integrity, respect, service, and social justice – reflect our core values and support CSU’s mission and vision of access, research, teaching, service, and engagement. Each member of our community has a responsibility to uphold these principles when engaging with one another and acting on behalf of the University.

CSU is recognized in national rankings and has a longstanding legacy of attracting the best and brightest within Colorado, the nation, and globally. The University has eight colleges, and resident student enrollment is approximately 33,000. With 2,000+ international students and scholars representing more than 100 countries, the campus continues to adopt an international worldview. When these students arrive, they’re not alone; more than 20 percent of tenure-track faculty are international.

CSU is located in the city of Fort Collins, a dynamic community with a population of over 160,000. Situated 65 miles north of Denver at the western edge of the Great Plains and at the base of the foothills of the Rocky Mountains, Fort Collins is a gateway to world-class skiing, hiking, fishing, climbing, and biking, and has an average of 300 days of sunshine per year. Colorado has earned a worldwide reputation as an area that offers an unparalleled lifestyle, and Fort Collins represents the very best of Colorado.

Position Summary

Within the IEC , the International Admissions Counselor position offers a unique opportunity to engage with aspiring students worldwide, guiding them through the application process with passion and expertise. As the primary contact for students and families, this position will provide comprehensive support and guidance through the application, admission, and immigration processes. Whether communicating via email, phone, or in person, the Counselor will serve as the bridge for prospective students hoping to enroll at CSU . Leveraging systems like Slate, Banner, Sunapsis, and Microsoft Office Suite, the position will streamline operations to minimize wait times and ensure a seamless experience for every applicant. The Counselor will liaise with International Student & Scholar Services immigration advisors, Office of Admissions processing staff, and campus partners to advocate for international student enrollment objectives. This is a full-time administrative professional position reporting to the International Admissions Manager.

Required Job Qualifications

• Bachelor’s degree

• One year of experience in customer service (experience gained while working as a college student will be considered)

• Strong written, verbal, and interpersonal skills, with the ability to interact with a wide range of people at all levels of an organization, including culturally diverse communities

• Must be willing and able to occasionally travel in state, out of state, and internationally to represent CSU at college fairs and high schools, which may mean occasional irregular work hours, including nights and weekends. Travel requires a current passport or the ability to obtain one by the start date as well as a valid Colorado driver’s license or the ability to obtain one by the start date (or access to a licensed driver), and the ability to lift light to moderately heavy (40 lbs) recruitment materials for transportation to events.

• The successful candidate must be legally authorized to work in the United States by the proposed start date. International Programs cannot sponsor a visa for this position.

Preferred Job Qualifications

• Strong commitment to diversity, inclusion, and equal access

• Professional experience in admissions

• Experience with education technology, such as Slate, Banner, Sunapsis, MS Office Suite, or related software

• Customer relationship management experience

• Experience working with international populations, preferably college students

• International credential evaluation experience at a college or university

• Experience articulating and explaining complex policies and processes to customers

• Demonstrated ability to work collaboratively and independently

• Strong analytical and critical thinking ability

• Ability to communicate with students in one or more languages in addition to English

• Strong work ethic and a positive, friendly and customer service oriented attitude

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty CategoryApplication Processing and Counseling

Duty/Responsibility

• Serve as the primary contact for prospective students and families, assisting with questions from a wide variety of constituents involving application submission and submission of required materials; admission/application requirements and time to decision; explaining processes and policies; assisting with systems and troubleshooting basic technical difficulties; and answering general questions.

• Counsel prospective students and their families as they seek to learn about CSU , and provide guidance through the college search and admission process. This includes responding to in-person, phone, and email inquiries.

• Communicate with relevant internal and external stakeholders to ensure clarity and adherence to current admission policies and procedures, including providing regular updates on application progress and decisions.

• Help prospective students, staff, government sponsors, family members, support-givers, and external constituents to navigate the application process and remove obstacles.

• Adapt responses to a wide population, focusing on international first-year students, transfers, second bachelor’s, graduate, non-degree, returning applicants, colleagues inside and outside of admissions, counselors from high schools, etc.

Percentage Of Time40%

Job Duty CategoryEvaluation & Decisions

Duty/Responsibility

• Review first-year undergraduate and non-degree applications for completeness and admissibility and make admissions decisions for those populations.

• Evaluate international credentials, determine grade equivalencies and eligibility for study at the bachelor’s and non-degree level.

• Collaborate with IEC admissions team and campus partners to advocate for process improvements aimed at removing barriers for international students.

Percentage Of Time30%

Job Duty CategoryRecruitment/Outreach

Duty/Responsibility

• Initiate proactive engagement with prospective students across all academic levels to enhance enrollment yield.

• Coordinate outreach efforts, primarily via email, to provide information about the University’s programs and opportunities, and actively follow up to maintain engagement and interest

Percentage Of Time20%

Job Duty CategoryService

Duty/Responsibility

• Participate in a work group, committee, etc., outside of regular job duties, that supports OIP , CSU , or the professional field/community

Percentage Of Time5%

Job Duty CategoryOther Duties

Duty/Responsibility

• Other duties and responsibilities will be assigned as appropriate and may include providing student support activities and initiatives, international travel, providing support for scholarship or high-ability student programs, or serving as a liaison to an assigned college or University office.

Percentage Of Time5%

Application Details

Special Instructions to Applicants

Please upload a cover letter and resume that address all of the required and preferred qualifications. Be sure to include dates (month and year) for relevant experience, including international experience. Please also submit the names and contact information for three professional references. References will not be contacted without prior notification of candidates.

Completed applications must be received by Monday, May 13, 2024, at 11:59 p.m. (MT). For full consideration, applications must be received by the deadline; however, the posting will be kept open until the position is filled.

CSU is committed to the full inclusion of all qualified individuals. If you need assistance or accommodations with the search process, please reach out to Amy Samar at amy.samar@colostate.edu.

Conditions of EmploymentPre-employment Criminal Background Check (required for new hires)

Search ContactAmy Samar; amy.samar@colostate.edu

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,titleix@colostate.edu.

The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,oeo@colostate.edu.

The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,oeo@colostate.edu.

Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested3

Maximum Requested3

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have a bachelor's degree?

• Yes

• No

• • Do you have one year of experience in customer service (experience gained while working as a college student will be considered)?

• Yes

• No

• • Are you willing and able to occasionally travel in state, out of state, and internationally to represent CSU at college fairs and high schools, which may mean occasional irregular work hours, including nights and weekends?

• Yes

• No

• • The successful candidate must be legally authorized to work in the United States by the proposed start date. The Department will not sponsor a visa for this position. Will you be legally authorized to work in the United States by the proposed start date?

• Yes

• No

Applicant Documents

Required Documents

• Cover Letter

• Resume

Optional Documents