Respond efficiently to patient and doctor needs and inquiries. Ensure the delivery of quality dental care to patients. Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards. Manage patient scheduling and direct patient traffic flow. Present treatment plans to patients. Organize and present financial arrangements to patients. Arrange payment schedules with patients. Oversee the processing of dental claims. Coordinate with dental insurance companies to ensure claims are paid. Manage specialist referral process. Train, develop and performance manage staff to meet performance standards. Determine staff schedules and ensure operational standards are met. Manage employee relations and make certain staff have the necessary resources and support. Monitor and maintain the office budget. Organize and oversee supply purchases, equipment upgrades, provide technical guidance for equipment and operations expenses. Complete administrative functions including bank deposits, revenue posting, staff payroll and invoice processing. Oversee collections and accounts receivable. Write business correspondence and reports. Run and analyze management reports. Support marketing and promotion initiatives. Maintain patient data according to regulations and company policies. Ensure that records are stored securely and in compliance with privacy and security regulations. Take responsibility for the appearance and functionality of the office. Maintain facilities and equipment in accordance with hygiene regulations including HIPPA - OSHA. Education: Must have a Master's in Hospital Management, Hospital Administration or related. Experience: Must have at least 2 years of experience as Office Manager, Hospital Administrator or related.