We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.

Job Summary

Serves as the initial contact for our sales agencies to assist with products, systems, and solutions issues. Takes ownership for assuring that issues are resolved timely and effectively for the customer directly and involving partners in the company for an effective resolution.

This position is first and foremost a key frontline service element of Acuity Brands, with emphasis on customer satisfaction, responsiveness, fiscal responsibility, commercial sensitivity, and timeliness.

Key Tasks & Responsibilities

• Assist in the development of processes and electronic information for troubleshooting guides, communication and information sharing procedures for historical product and application resolutions (40%)

• Document field labor claims and replacement fixture or parts data. Facilitate negotiation for field labor within guidelines and initiate customer payment process for approved field repair work using standard work guidelines (35%)

• Utilize LEAN tools to improve processes, communication and resolutions for Acuity Brands products, systems, and solutions to drive improved customer satisfaction and a reduction of quality costs (25%)

Experience Required

• Experience working with customers, demonstrating an ability to effectively resolve customer issues

• Interpersonal skills for communication and negotiation

• Computer competence and familiarity Microsoft Office programs

Experience Preferred

• Lighting experience preferred

• Bachelor's degree or equivalent in work experience

• Electrical or electronics background

• Bilingual Spanish a plus

• Remote working experience

• Customer Service orientated

Travel Requirements

• 1-20%

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Please click here (https://www.eeoc.gov/poster) and here (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf) for more information.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

E-Verify Participation Poster (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

e-verify.gov

eeoc.gov (https://www.eeoc.gov/employees-job-applicants)

The range for this position is $43,100.00 to $96,700.00. Placement within this range may vary, depending on the applicant’s experience and geographic location.

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