Job Information
Newegg Inc. Seller Support Specialist, Marketplace in City of Industry, California
- Demonstrate effective, clear and professional written and oral communication. * Deliver high-quality assistance and support to third-party sellers to resolve their inquiries, issues, and challenges efficiently and effectively. * Support sellers with optimizing their performance on the marketplace by providing guidance on best practices, policies, and tools available on the platform. * Utilize analytics tools to assess performance, identify trends, and extract actionable insights to inform decision-making. * Ensure that sellers comply with the marketplace policies, rules, and regulations. Educate sellers on policies and guidelines to prevent violations and improve adherence to platform standards. * Successfully handle and resolve complex cases and escalated issues faced by sellers, using a combination of established procedures, policies, and individual judgment * Engage in effective communication with sellers, internal teams, management, and other stakeholders to address concerns, share insights, and facilitate the resolution of seller-related matters. * Keep up-to-date with platform updates, policies, and tools to provide accurate and updated guidance to sellers. * Document seller interactions, issues, and resolutions accurately. * Generate reports and share insights on common seller concerns or trends to improve seller experience and platform usability. * Associate’s degree in related fields preferred * 3-5 years in supporting Marketplace seller environment or customer service * Strong analytical, problem-solving and communication skills * Basic understanding of ecommerce and customer service * Working knowledge of data feed integration is a plus * Working knowledge of website category taxonomy is a plus * Strong understanding of Office applications * Strong oral and written communication skills * Ability to balance heavy workload effectively * Detail-oriented self-starter with a positive attitude who is deadline and results-oriented * Maintain a strong customer focus, ensuring the customer feels supported and valued * Ability to troubleshoot issues, conduct thorough research, and translate technical and procedural instructions effectively to customers in a clear and understandable manner * Team player adept at working in cross functional environment Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled