real time messaging support.

• charlotte , north carolina

• posted may 2, 2024

job details

summary

• $66 - $68.50 per hour

• contract

• bachelor degree

• category computer and mathematical occupations

• reference1050818

job details

job summary:

Position Summary:

The Collaboration Operations Support Analyst is responsible for the support of Unified Communications collaboration environment. This role acts as application analyst and will be responsible for the day-to-day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.

Job Responsibilities:

• Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver, and support IT services and products to meet the needs of a business within required SLAs

• Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards

• Manage and support infrastructure applications and related data repositories on a day-to-day basis

• Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand

• Apply applicable information security procedures to maintain compliance across infrastructure applications.

• Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability

• Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs

• Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization, and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.

• Installs, configures, and troubleshoots Application(s) used to support IT Services

• Acts as third level resources for Collaboration application(s)

• Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution

• On-Call support responsibilities (coverage nights & weekends)

Required Skills:

• 2 to 4+ years' experience with Microsoft Lync/Skype/Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice)

• Cisco UC Suite (Teams, Jabber, Jabber EV, WebEx)

• 2+ years Microsoft PowerShell and scripting technologies

• Experience with monitoring technologies (Splunk, SCOM, SiteScope)

• Solid understanding of Active Directory, Server, Database (SQL); and networking & voice technologies

• Solid understanding of Linux server, networking, and storage technologies

• Experience with virtual platforms (client and server) and Microsoft Office products

• Capable of working effectively under a high pressure and demanding work environment

• Proven experience in problem identification, troubleshooting and resolution

• Excellent written and verbal communication skills

• Ability to effectively interface with key software/hardware partners such as Microsoft, Cisco, Smarsh, Mattermost, Integrated Research, and Red Hat

• Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset

Desired Skills:

• Telephony and network experience

• ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus

location: Charlotte, North Carolina

job type: Contract

salary: $66.00 - 68.50 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

Required Skills:

• 2 to 4+ years' experience with Microsoft Lync/Skype/Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice)

• Cisco UC Suite (Teams, Jabber, Jabber EV, WebEx)

• 2+ years Microsoft PowerShell and scripting technologies

• Experience with monitoring technologies (Splunk, SCOM, SiteScope)

• Solid understanding of Active Directory, Server, Database (SQL); and networking & voice technologies

• Solid understanding of Linux server, networking, and storage technologies

• Experience with virtual platforms (client and server) and Microsoft Office products

• Capable of working effectively under a high pressure and demanding work environment

• Proven experience in problem identification, troubleshooting and resolution

• Excellent written and verbal communication skills

• Ability to effectively interface with key software/hardware partners such as Microsoft, Cisco, Smarsh, Mattermost, Integrated Research, and Red Hat

• Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset

qualifications:

• Experience level: Experienced

• Minimum 5 years of experience

• Education: Bachelors (required)

skills:

• Desktop Support

• Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.