Job Information
City of Carlsbad Client Systems Administrator in Carlsbad, California
Client Systems Administrator
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Client Systems Administrator
Salary
$91,249.60 - $110,988.80 Annually
Location
Carlsbad, CA
Job Type
Full-Time
Job Number
00972
Department
Information Technology
Opening Date
05/21/2024
Closing Date
6/11/2024 11:59 PM Pacific
Description
Benefits
Questions
The Position
The City:
Carlsbad is conveniently located between L.A. and San Diego and features nearly seven miles of coastline, three lagoons, world-class resorts, well-planned neighborhoods and a diverse business community. Covering nearly 40 square miles, the City of Carlsbad is currently home to about 115,000 residents. Thanks to an award-winning growth management plan, the city's infrastructure and services keep pace with development and promote an excellent quality of life.
A full-service city, Carlsbad has its own police and fire services, a water district, parks and recreation, and library and cultural arts departments, in addition to standard administrative and public works functions.
The Department :
Our award-winning Information Technology Department is an excellence driven organization with a mission to leverage partnerships, people, and technology for the City of Carlsbad. The department is in need of a creative and adaptable Client Systems Administrator to use their customer service experience and technical expertise to troubleshoot and solve complex issues and also provide general oversight of incidents and requests for effective and timely resolutions. This position will be part of the Public Safety division of the IT Department specifically supporting users and technologies in our Fire and Police Departments.
The Client Systems Administrator provides direct support for client systems and endpoint devices including personal computers, cameras, peripheral devices and mobile devices. Many of the duties in this position are centered on providing direct support for client systems. The Client Systems Administrator is responsible for researching unique solutions to client computer problems and working with peers to develop novel solutions. Carlsbad leverages partnerships with many leading names in industry including Lenovo, Microsoft, Apple and ServiceNow. Further, the candidate we are seeking must have the ability to work a flexible schedule including "on-call" basis. The ability to pass an extensive pre-employment background search is required.
Key Responsibilities
Essential Duties and Responsibilities: The following duties are typical for this job series. Incumbents may perform some but not all of the listed duties and may be required to perform additional duties from those listed below to meet the city’s business needs and changing operating practices. Other duties may be required and assigned.
CLIENT SYSTEMS ADMINISTRATOR
Provides support to end users to resolve problems and maintain proper utility for personal computer, laptop and mobile device operations.
Provides proper working operations and quality support for peripheral devices including local network printers, plotters, faxes, scanners, all in ones, etc.
Ensures client software operate effectively.
Installs and tests personal computers, printers, and other peripheral devices.
Performs basic contract management on desktop hardware and maintenance contracts.
Provides user training on new products, applications and devices.
Sets up mobile devices for customer use and provides technical support for related issues.
Configures operating systems, shrink-wrap programs, and applications software programs.
Performs password resets; may use tools to assign passwords, create user accounts, and assign access rights.
Supports policies for laptops and peripheral device utilization and enforces desktop standards.
Utilizes imaging tools to deploy client devices.
Ensures operating structures for small network functions related to client device operations.
Manages projectors and other multi-media devices located in staff meeting rooms.
Performs station network cabling.
Performs system support for small and niche applications.
Troubleshoots small network based switches, routers and wireless access points as directed.
Assists with system security to avoid violating firewalls and other system security i.e. internet access.
Makes decisions regarding replacement of equipment; use of specialty software; changes to desktop support procedures; planning the deployment of new personal computer assets; laptop and desktop standards.
Determines types and sizes of personal computers in relation to user specifications.
Identifies suppliers; performs request for bids; obtains proposals and quotes; encumbers funds to acquire goods and services. Purchases client devices as directed.
Assumes responsibility for vendor communications when vendor is unable to resolve problems.
Assists with asset lifecycle management - acquisition – deployment – obsolete processing.
Documents and tracks support activity and records of equipment and software as necessary.
Consults with; acts as liaison and coordinates meeting with vendors and IT staff as needed.
Provides guidance to those with less experience.
Performs the role of supervisor; assigns work; authorizes timesheets; provides performance input
Creates complex application packaging for automated deployment
Ensures hardware and software assets are tracked throughout their useful life
Assists in the management of organization-wide Active Directory
Collaborates with the Network Group to establish and maintain user group policies consistent with operating standards
Manages the annual cycle for replacement of personal computers
Manages processes for appropriate citywide application upgrades
Manages wireless device configuration
Makes recommendations on the budget for annual computer installations, replacements, and software management tools
Qualifications
Knowledge of Microsoft Windows Operating Systems
Knowledge of PC hardware
Installation and maintenance of personal computer hardware
Basic Information Technology terminology such as IP addresses
Knowledge of network connectivity and VPN support are preferred
Knowledge of technology life cycles
Knowledge of modern practices for application deployment
Knowledge of computer network operations of limited to moderate scope
Ability to provide customer service in person, via remote control technologies and over the telephone
Ability to troubleshoot personal computer hardware and software and provide repair
Ability to troubleshoot local/network printers
Ability to troubleshoot end user network access
Ability to perform basic purchasing
Ability to work independently with occasional supervision
Knowledge of basic supervisory practices
Knowledge of basic forecasting and budget processes
Knowledge of computer network operations of moderate to advanced scope
Knowledge of Windows Server Operating Systems, and the TCP/IP protocol
Knowledge of network management protocols and related tools
Knowledge of network-based application software such as Email and other collaboration applications
Ability to perform unique application deployment
Ability to analyze and diagnose problems effectively
Ability to establish best practices for purchasing of personal computers, printers, and other devices and equipment
Ability to assist in the planning and designing of personal computer support systems
Experience & Education
Bachelor’s in management information systems, Computer Science or Information Technology or a related discipline or 3 years experience administering, deploying, maintaining, and securing a city-wide help desk operation (mid-size network). In addition, experience in testing PC/LAN technologies and computer system applications and 1 year serving in the capacity as a technical lead or supervisor are preferred.
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
Life Insurance
Accidental Death and Dismemberment Insurance
Retirement under the CalPERS program, 2% @ 62 formula, Classic Members (those who are enrolled in CalPERS at another local agency) have the 2% @ 60 formula
Bilingual Pay
Holidays - 11 scheduled
Floating Holiday- 2
Paid vacation
Computer purchase loan
Tuition reimbursement
A detailed list of our benefits can be found here: Carlsbad Benefits (https://www.carlsbadca.gov/departments/human-resources/compensation/full-time-benefits)
Additional CalPERS information can be found here: CalPERS (https://www.calpers.ca.gov/page/about/laws-legislation-regulations/public-employees-pension-reform-act)
01
Please enter your initials below acknowledging that "see resume" or "see application" are not valid responses to the following questions.
02
What is your highest level of education?
Attending High School
High School / GED
Trade or Technical School
Some College
Associates
Bachelors
Masters or Higher
None of the above
03
If you indicated a Bachelors Degree or higher, please list your field(s) of study below. Otherwise, please type "N/A".
04
Do you currently hold any certifications related to Information Technology?
Yes
No
05
If yes to the previous question, please list your certificate(s) below. If none, type "N/A" in the space below.
06
Do you have experience with Service Now service desk ticketing systems (IT Service Management)?
Yes
No
Other
07
If you indicated 'Other' in response to the previous question, please indicate which IT Service Management System(s) you are familiar with. Otherwise, please type "N/A" in the space below.
08
Please describe your experience troubleshooting complex desktop/endpoint issues.
09
Please describe the environment in which you currently provide technical support. For example, do you work directly with users or over the phone?
10
What sort of devices and operating systems are you proficient in supporting?
11
Please describe your experience working with endpoint management tools such as Microsoft SCCM and InTune.
12
Please describe your experience supporting Video Management Systems used for CCTV.
Required Question
Agency
City of Carlsbad
Address
1635 Faraday Ave. Carlsbad, California, 92008
Website
https://www.governmentjobs.com/careers/carlsbad
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