Responsibilities

The Call Specialist is responsible for coordinating aspects of the admissions process. This includes, but is not limited to, efficient and effective handling of inquiry calls, processing of referrals for possible admission, and knowledge of and communication with referral sources and customers who present for assessment. Additional responsibilities may include patient registration and insurance verification, checking vitals, wanding incoming patients, patient observations, scheduling of evaluations, bedboard monitoring, belongings searches, providing report to units, facilitating teleassessments for on-call staff, and other non-clinical duties assigned by admissions director. Non-exempt position.

Qualifications

QUALIFICATIONS

Education/Licensure: Bachelors degree in social work, mental health/behavioral sciences, or related field.

Experience: Minimum of two years experience in direct clinical experience in a psychiatric/mental health/chemical dependency setting.

Additional Requirements: Completion of CPR course and completion of HANDLE WITH CARE within 90 days of employment. Thorough knowledge of TJC, HCFA, OSHA, state and federal regulatory requirements.

Hours of Work: Evenings-Weekends and other times as indicated by admissions director, as needed.