Additional Information PMS-LightSpeed

Job Number 24051533

Job Category Rooms & Guest Services Operations

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

The Sr. Manager, Property Management Systems (PMS) - LightSpeed, is part of the Global Operations (GO) + Continent Lodging Services (CLS) Department, which is known for taking ideas into implementation across all brands, disciplines, and continents. This role is part of the Global Platform Operations PMS team which delivers innovative business solutions to ensure our company and brands stay relevant and competitive. We provide a strategic and operational lens to activate technology for enhanced and effective associate and guest experiences. We partner with IT, Reservations, Finance, Loyalty and many more to bridge operations and technology while advocating for properties. Our team strives to be forward thinking while continuously improving existing solutions.

This position will provide operational input and PMS subject matter expertise to support LightSpeed, as well as FOSSE, FSPMS, & Opera property management systems. This position also plays an active role in supporting the future PMS strategy including providing input into design, testing, training, deployment, and support. The Sr. Manager PMS, Lightspeed will report to the Senior Director, Global Property Management Systems and will be based at Marriott International Headquarters in Bethesda, MD.

The core focus areas for this role are:

1. Supporting the LightSpeed PMS product by providing subject matter expertise

2. Support LightSpeed PMS related change management materials

3. Operationalize requests and enhancements delivered through LightSpeed PMS

CANDIDATE PROFILE

Experience and Education

Required

• 4-year Bachelor’s degree from an accredited university OR equivalent years of relevant work experience

• 5+ years of hotel systems experience for Lightspeed and other relevant experiences (FOSSE, FSPMS, and/or Opera)

• Strong oral and written communication skills; able to collaborate effectively with others in a cross-functional team

• Experience working with international teams and supporting global systems and operational processes

Preferred:

• Able to listen and incorporate new information and viewpoints.

• Solid ability to manage multiple tasks and projects

• Ability to problem-solve and leverage resources to optimize department capabilities

• Equipped with strong presentation, verbal and written skills, attention to detail

• Be self-directed to influence and collaborate across multiple areas of the organization while creatively maximizing resource utilization

• Comfortable in a deadline-driven environment, often with changing business priorities

• Able to manage multiple projects simultaneously

• Experience with other Marriott Property Management Systems, including FOSSE, FSPMS, and OPERA

CORE WORK ACTIVITIES

Enable Property Management Systems (PMS) strategy

• Support new enhancements that impact LightSpeed PMS

• Support existing Hotels and support teams with process and business-related questions

• Create and manage standard processes to support new tasks and organization

Provide Property Management System Subject Matter expertise

• Work with Stakeholders of other disciplines to identify operational needs and enhancements

• Work with Continent business leaders

• Create and facilitate presentations to various levels of stakeholders both virtual and in person, exhibiting excellent oral communication and presentation skills utilizing PowerPoint

• Provide operational input into FOSSE, FSPMS, LightSpeed & Opera and cross-PMS enhancement designs to ensure operational requirements are met and aligned effectively

• Lead PMS impacting projects from the operational/business perspective

Support Development of Change Management materials

• Supports development and maintenance of PMS knowledge, MGS pages and other documentation

• Communicates concepts in a clear and persuasive manner that is easy to understand

• Works with continent teams to draft communications regarding PMS impacts and enhancements

Analyze and Present Recommendations from Case Data

• Partner with iT Organization to provide operational input into support process and ensure process is in place to manage business requests from hotels

• Generate and provide accurate and timely results in the form of reports, presentations, etc.

LEADERSHIP COMPETENCIES

Create Belonging -Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion.

• Monitors partner/customer satisfaction; anticipates and responds to feedback.

• Uses effective communication strategies to build and maintain relationships.

• Seeks out differences in perspective and creates a friendly and welcoming environment.

• Maintains awareness of evolving partner/customer and associate needs.

Develop Others -Develop diverse, inclusive, and high performing talent and teams

• Models and coaches team on scope of decision making authority and ensures clear leadership accountabilities are in place.

• Reinforces an environment that supports feedback and ongoing development by communicating and modeling clear performance standards.

• Brings together the appropriate mix of associate knowledge and skills by leveraging professional networks to attract top talent, supporting recruitment and on-boarding efforts, and coaching others on effective hiring decisions.

• Promotes inclusion and engagement; identifies and reports concerns related to equity and fair treatment, giving all associates the opportunity to achieve their full potential.

Lead Change -Courageously lead change, innovation, inspire others through optimism, and adapt to changing business needs.

• Models courage, flexibility, and optimism when managing multiple demands or changing priorities, communicates need for change, how it impacts work, provides resources and coaching, and adjusts team priorities as needed.

• Determines how change impacts stakeholders and communicates concerns to leadership.

• Makes complex decisions by collaborating with others, seeking and sharing information with others, identifying and evaluating alternatives, and involving and gaining support from key stakeholders.

Learn & Excel -Apply professional expertise while seeking out and integrating diverse perspectives and learning opportunities.

• Sets career goals and identifies development areas for self and others; uses resources and challenging assignments to help achieve goals and develop self and others.

• Gathers, shares, and uses information about industry and discipline trends, competitors, and best practices.

• Maintains advanced technical knowledge and skills to model and coach others on completing complex technical assignments, solves advanced technical assignments, solves advanced technical issues, and identifies and communicates innovative technical approaches or business functioning.

Deliver Results -Set ambitious goals, create alignment, and drive execution

• Creates an environment that encourages accountability, high standards, innovation, and has clear performance expectations.

• Sets and tracks goal progress for self and others, communicates key milestones and deadlines, breaks down barriers to accomplishing work and goals, and ensures timely completion of work.

• Manages team workload by delegating assignments appropriately, prioritizing group activities based on importance, urgency, and impact to goals, as well as ensuring team members have the equipment, materials, and other resources needed to accomplish their work.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.