What you can expect

As a Sr. Product Manager, you are a self-starter, curious and resourceful. You will play a critical role in advancing Contact Center customer engagements and differentiate our capabilities. You will define and build features to provide automation, advanced routing and highly personalized and engaging customer experiences. You are passionate about user experiences, detail oriented and say no to the status quo.

About the Team

At Zoom, we are disrupting the Contact Center industry with our innovative and holistic solutions. We are seeking a highly skilled and motivated Product Manager to join our Contact Center team to drive advanced omni-channel engagements and automations for our customers. You will play a critical role in shaping the strategic direction and execution to deliver world class solutions for Zoom’s Contact Center.

What we’re looking for

• Possess Bachelor’s degree in Computer Science, Computer Engineering or related field

• Possess 5+ years of product manager experience with real-time communications, complex B2B/B2C based applications and services, in CCaaS or UCaaS

• Experience as a Product Manager with a focus on user experience and user-centric design.

• Have experience to crystallize vague concepts into concise plans.

• Experience understanding that speed is everything but prioritizing the right thing is equally important.

• Possess an entrepreneurial mindset with a passion for innovation and staying ahead of industry trends.

• Have proficient communication and interpersonal skills, with the ability to influence stakeholders and build relationships.

Salary Range or On Target Earnings:

Minimum:

$118,600.00

Maximum:

$259,500.00

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

04/29/24

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here (https://explore.zoom.us/media/benefits_brochure.pdf#page=40) .

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.