St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Practice Coordinator provides support for the medical practice and direction to the clerical and clinical staff. Responsible for efficient operation of the front and back office, including staff scheduling. Maintains filing system and end of month reports. Maintains expertise in computer billing system, coding and insurance requirements. Together with Practice Administrator physician(s), responsible for the successful operation of the practice.

JOB DUTIES AND RESPONSIBILITIES:

• Supports Business Plan implementation for office in conjunction with Practice Administrator physician(s) and Regional Manager.

• Provides support for providers, clinical and clerical staff.

• Arranges meetings and schedules appointments for the physicians. Maintains competence in GE Practice Management system -- Master Scheduling.

• Screens telephone calls and visitors, and sorts incoming and interdepartmental mail. Distributes correspondence to the individuals designated in a timely manner and maintains files of correspondence and related materials.

• Actively participates in maintaining and/or improving quality improvement initiatives in regards Physician Billing computer system, patient satisfaction survey, staff evaluations and other QI problems.

• Takes active role in facilitating team approach to functions within the department: Attends departmental meetings, Actively participates as a team member in resolution of problems as they are identified, Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisor for consideration.

• Works with Practice Administrator, physicians and Regional Manager to prepare, monitor and attain financial budget.

• Maintains high level of competence on Physician Billing computer system.

• Oversees all aspects of billing and financial management in the medical practice. Reports any issues or process improvements to Practice Administrator.

• Manages all aspects of billing and revenue cycle and carries out St. Luke's Network directives to insure compliance with all federal and local regulations pertaining to all areas of business and clinical practice.

• Continually monitors adherence to policies and procedures by all staff.

• Maintains defined levels of office supplies; prepares purchase orders.

• Manages maintenance of office equipment and furnishings.

• Addresses company representatives, patients, visitors, co-workers and others in a courteous, professional and pleasant manner at all times.

• Registration: Greets patients in a polite, prompt, helpful manner, Registers patients according to the guidelines of the practice, Verifies patient demographics and insurance information at each visit, Captures any barriers – i.e. language, vision, hearing etc.

• Updates to patient data as needed and ensures correct entry of information into Practice Management system by office.

• Retrieves patient records in preparation for patient visits and as requested.

• Prepares patients for the examination and treatment by escorting them from the reception area to the exam room prior to the provider entering the exam room.

• Height, weight and vital signs.

• Update medication list.

• Update allergies in record.

• Update personal, family and social history.

• Inquire about smoking status.

• Obtains the Chief Complaint for the visit.

• Advises clinical staff of any hearing or language barriers the patient seems to have.

• Responsible for working with the care team to provide administrative assistance as needed.

• Confers with the physician, NP or PA regarding any incomplete patient tests/consults or other incomplete orders prior to the patient visit.

• Oversees pre-visit planning which would include reviewing and updating the patient ’s medical record prior to the appointment with recent test results and correspondence and determines needed services per practice protocol.

• Office schedules: Maintains patient and physician office schedule, Schedules patient appointments according to the guidelines of the practice, Ensures patient access to requested provider when available.

• Maintains practice's Policy and Procedure Manuals, including Blood Borne Pathogens, OSHA, sterilization procedures and logs and patient emergency response procedures.

• Establishes and maintains a good rapport and cooperative working relationship with others.

• Ensures phone calls requiring medical information, interpretation or judgment are referred to the physician or other appropriate clinical staff member.

• Monitors competency of staff and provides training and timely feedback in conjunction with Practice Administrator.

• Assists the Practice Administrator in evaluation, in conjunction with practice physician(s), new staff minimally after 3 months, then yearly. All other staff is reviewed on a yearly basis.

• Actively works towards maintaining high standards as established by St. Luke's Physician Group, particularly including incentive programs.

• Attendance at designated meetings, insurance in-services and any other education in-service as deemed necessary by St. Luke's Physician Group and Practice Administrator.

• Oversees staff completion of charge slips, charge logs and deposits and process to central billing office in a timely fashion. Ultimately responsible for accuracy and completeness of patient registration.

• Assist patients in understanding account balances and actively work to collect same.

PHYSICAL AND SENSORY REQUIREMENTS:

Standing and walking six hours per day, up to two hours sitting at a time. Frequently uses fingers for typing, data entry, etc. Frequently uses hands. Occasionally uses upper extremities to lift up to 20 pounds; sometimes heavier. Very often stoops, bends and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony.

EDUCATION:

High School graduate or equivalent.

TRAINING AND EXPERIENCE:

One to three years of similar experience. Experience with all medical office procedures and management. Knowledge of all medical terminology. Knowledge of most medications prescribed by physicians. Knowledge of computer systems. Knowledge of medical practice billing. Maintains current CPR. Must possess ability to prioritize tasks. Must possess ability to organize workload. Must be flexible and able to adapt. Must be tactful and even-tempered with the ability to follow through on projects with minimal supervision, make independent decisions and use good judgment. Must have excellent organizational skills and productivity to maintain smooth workflow. Must maintain confidentiality of all correspondence, personnel, financial and operational issues.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.

SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania.

Learn More Here. (http://www.slhn.org/About)