At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. SUMMARY Supports assembly manufacturing through routine activities for the development, implementation, and maintenance of manufacturing documentation. Compiles and evaluates quality data and assists in resolving product issues between customers, suppliers, and Business Development. Supports and drives corrective actions and prepares analyses and reports. Prepares documentation and implements new or revised procedures. Acts as a liaison with customers and suppliers. Develops and implements process controls. Recommends corrective action for product or process deficiencies. May participate in training of other staff members. LOCATION This role will be based on-site at our Auburn Hills, MI facility. ESSENTIAL DUTIES AND RESPONSIBILITIES Acts as a change agent and participant in continuous improvement activities towards customer focus, process planning and improvement, and employee empowerment Plans, promotes, and participates in manufacturing support problem solving activities in meeting customer demands Serve as an escalation path to clarify and mediate discussions relative to interpreting quality standards Maintains and reviews Visual Aids Maintains Control Plans and reviews Process FMEAs Performs disposition of product MRB (Material Review Board), NCR (Nonconformance Reports), and QN (Quality Notification) events Develops and maintains production documentation (i.e., purges, quality alerts, special instructions, deviations, risk assessments, etc.) Participates in AQP (Advanced Quality Planning) and PLCM (Product Lifecycle Management) activities Develops protocols (process qualification, engineering study, etc) and resulting summary reports Performs reporting and analysis of capability studies on critical processes Performs required training to employees supporting production or qualification events Conducts routine review and maintenance of documentation Serves as primary owner for the Work Cells Supplier Interactions, Audits, (Customer, or Internal), and corrective and preventative actions (CAPA). Supports continuous improvement by participating in daily CAC and (leading and/or contributing to) weekly QIC meetings Performs reporting and trend analysis of defects occurring internally, at the customer, and supplier Performs routine production line walks (GEMBAs) and manufacturing engagement Serves as liaison between Jabil and suppliers and customers on quality issues and process / engineering change notifications Participates in the PPAP (Production Part Approval Process) engagement in support of customer, supplier, and Jabil-initiated changes Participates in the site Lean Culture through the use of continuous improvement tools and methodologies Participates in sites compliance to Quality Systems Regulations ISO 9001, ISO13485, ISO 14001, QSR Part 820 and TL9000 As appropriate, may be required to provide on-call support to resolve engineering related issues arising beyond normal business hours As appropriate, may be required to participate as an auditee in internal, customer, and third-party audits for those processes and systems within their scope of influence As appropriate, may be required to directly interface with customer, suppliers, and other local site departmental resources at all levels of t