Summary This position is located in the Cybersecurity and Infrastructure Security Agency (CISA), Office of the Director (OD). Responsibilities The incumbent serves as the Chief Operating Officer (COO) and directs complex administrative, technical, and professional services, directly affecting a large, complex multi-mission organization. The incumbent serves as a principal advisor to the Director, Deputy Director and Chief of Staff, on agency operations, business activities, financial management,acquisition, administration, short-and-long range planning, policy development and execution,and interagency activities related to strategic initiatives aimed at advancing CISA's goals. This entails making sure the initiatives and activities reflect the priorities of the Director, the appropriate stakeholders are included, complies with applicable laws and regulations, and that final key internal and external documents/products effectively communicate the initiatives. The incumbent's work efforts directly affect administration management (to include, budgeting, accounting, facilities management, security, contracting, procurement, and acquisition); information technology; human resources; training and development; and other varied mission support services and activities. The COO provides for the control, coordination, and continuity of enterprise programs and operations by accomplishing the necessary interface with DHS headquarters, and by working with key senior leaders across DHS and CISA in developing plans for programs and services. In this capacity, the incumbent leads the organization in accomplishing the following: Confers with the CISA Director and Deputy Director, key senior leaders, and other stakeholders regarding problem areas or projected major changes in enterprise mission support services and programs. Recommends policy, organization, and operational procedures regarding management of CISA. Reviews matters of significance to ensure that procedures are in accord with the policies and plans. Establishes new and innovative means for improving the stewardship of all CISA resources, including appropriated funds and personnel to ensure the effective use of same in accordance with the Government Performance and Results Act, the Anti-Deficiency Act, other applicable statutory and regulatory requirements, and DHS directives and policies. Initiates innovative management practices and cost-saving measures to include integration, process improvement, and standardization; and data-based cost and quality controls. Provides guidance to other senior executives and key stakeholders across CISA in determining priorities to ensure the expeditious accomplishment of mission operations. Coordinates efforts where correlation of intra-enterprise functions and problems are involved. Establishes and maintains an Enterprise Services knowledge management system concerning the following: administration management (to include, budgeting, accounting, facilities management contracting, procurement, and acquisition); information technology; human resources; and training and development. Ensures the transparency of managerial- and executive-level decision-making and promotes a unitary approach to codifying decisions that support unity-of effort in the Enterprise Services. Ensures an appropriate context for applying historic and contemporary decisions to current work, goals, and objectives. Establishes and maintains working relationships with DHS headquarters for purposes of resolving conflicts and assuring optimum control and coordination of programs and operations of high priority or special emphasis. Assists in developing the long-range objectives for CISA in terms of assigned and projected missions pertaining to facilities, systems, controls, and management requirements of an unusual nature. Exercises broad direction on general program matters and provides general operating policies to the Executive Assistant Directors and Assistant Directors, and other senior leaders within CISA. Through subordinate staff and other senior executives, and Mission Enabling Office Chiefs, provides leadership and direction for the CISA enterprise workforce by exercising final authority for a full range of personnel actions. Approves strategic and operational plans, policies, programs, and procedures. Performs other duties as assigned. Requirements Conditions of Employment You must be a U.S. citizen. Selective Service - Males born after 12/31/59 must be registered or exempt from Selective Service see http://www.sss.gov/ All Federal employees are required to participate in Direct Deposit/Electronic Funds Transfer for salary payments. DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. This position has been identified as a drug testing designated position (TDP) for purposes of the CISA's Drug-Free Workplace Program. All applicants tentatively selected for this position will be required to submit to a drug test to screen for illicit/illegal drug use prior to receiving a final offer of employment. A final offer of employment is contingent upon a negative drug test result. After appointment, you may be subject to periodic random drug testing. You must be able to obtain and maintain a security clearance suitable for Federal employment as determined by a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs. You must be able to obtain/maintain a Top Secret (SCI) clearance. One-year SES probationary period may be required. This position may be designated as essential personnel. Essential personnel must be able to serve during continuity of operation events without regard to declarations of liberal leave or government closures due to weather, protests, and acts of terrorism or lack of funding. Failure to report for or remain in this position may result in disciplinary or adverse action in accordance with applicable laws, rules, and regulations (5 U.S.C. 7501-7533 and 5 CFR Part 752, as applicable). You are required to file an Executive Branch Personnel Public Financial Disclosure Report (OGE-278) upon entering the position, as well as annually. If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. Qualifications As a basic requirement for entry into the SES, applicants must provide detailed evidence of possession of each of the Executive Core and Mandatory Technical Qualifications listed below in a supplemental statement to assist reviewing officials in determining the best qualified candidates to be referred to the selecting official. Qualification and experience determinations will be based only on the information you submit. The application process used to recruit for this position is the Traditional-Method, Therefore, provide separate narrative responses, not to exceed two (2) pages for each of the Executive Core Qualifications (ECQs) and no more than one (1) page for each of the Mandatory Technical Qualifications (MTQs). Executive Core Qualifications: Applicants must submit a written narrative fully addressing each ECQ, not to exceed two (2) pages per ECQ for a total of no more than 10 pages. Current or former career SES members, or OPM SES Candidate Development Program (CDP) graduates are not required to address the ECQs. You will be evaluated on the following Executive Core Qualifications: ECQ 1 - LEADING CHANGE: You must have demonstrated an ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Leadership Competencies: Creativity & Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, Vision. ECQ 2 - LEADING PEOPLE: You must demonstrate the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Leadership Competencies: Conflict Management, Leveraging Diversity, Developing Others, Team Building. ECQ 3 - RESULTS DRIVEN: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Leadership Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving, Technical Credibility. ECQ 4 - BUSINESS ACUMEN: This ECQ involves the ability to manage human, financial, and information resources strategically. Leadership Competencies: Financial Management, Human Capital Management, Technology Management. ECQ 5 - BUILDING COALITIONS: This ECQ involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Leadership Competencies: Partnering, Political Savvy, Influencing/Negotiating. FUNDAMENTAL COMPETENCIES: The following competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Integrity/Honesty, Written Communication, Continual Learning, Public Service Motivation. Mandatory Technical Qualifications (MTQs): All applicants must submit a written narrative fully addressing each MTQ separately, not-to-exceed one (1) page per MTQ. You will be evaluated on the following Technical Qualifications: MTQ 1: Extensive executive-level experience collaborating with internal and external partners,with diverse and varied interests and viewpoints to achieve consensus on organizational goals and objectives, make recommendations for significant program improvements, and evaluate trends and their effects on the organization's mission to achieve strategic metrics and reach key financial indicators. MTQ 2: Demonstrated experience leading an organization to improve operations using business process modernization, setting priorities for current and future initiatives, allocating resources, increasing program performance and ensuring accountability, and providing guidance and direction for effective executive-level policy development and strategic planning. MTQ 3: Experience developing organizational priorities, strategies for implementation, resource plans, risk management models, and policies and procedures; as well as supporting implementation of oversight standards, guidance, and management controls. MTQ 4: Demonstrated experience advising senior leadership and applying knowledge of management or leadership principles, practices, methods, and techniques to solve broad,complex problems, administer public programs, lead change, and develop innovative solutions for issues in a variety of management programs to include but not limited to human capital management, information technology, budget and financial management,contracts, management analysis, and space planning. Challenge Context Action Result Model - For each of the five ECQs, provide two examples of your qualifications using the four C-C-A-R elements. Challenge. Describe a specific problem or goal. Context. Talk about the individuals and groups you worked with, and/or the environment in which you worked, to tackle a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale). Action. Discuss the specific actions you took to address a challenge. Result. Give specific examples of the results of your actions. These accomplishments demonstrate the quality and effectiveness of your leadership skills. Additional information on the Executive Core Qualifications is available at Senior Executive Service Executive Core Qualifications Veteran's preference does not apply to the SES. Probationary period: You will serve a one-year probationary period unless you previously completed the probationary period in the SES. FAILURE TO MEET OR FULLY ADDRESS EACH MANDATORY EXECUTIVE CORE AND TECHNICAL QUALIFICATIONS WILL ELIMINATE A CANDIDATE FROM FURTHER CONSIDERATION. Education There is no positive education requirement for this position. Additional Information Incentives may be authorized. As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible executive leadership and supervisory experience that is indicative of senior executive level management capability and directly related to the skills and abilities outlined under Executive Core Qualifications and Mandatory Technical Qualifications listed above. Failure to meet this basic qualification requirement and all executive and technical qualification factors automatically disqualifies an applicant. Applicants who meet all the mandatory executive and technical qualifications will be evaluated by a panel of SES members to determine the degree to which they possess each of the listed qualifications. This evaluation will determine which applicants are best qualified. Total background, including experience, education, awards, self-development, and training will be reviewed. This information will be obtained from the application package, including the required narrative statements for the technical and Executive Core Qualifications described in this vacancy. As such, your resume should demonstrate that you have the knowledge, skills, and abilities to successfully fulfill responsibilities inherent in most SES positions such as: Directing the work of an organizational unit; Ensuring the success of one or more specific major programs or projects; Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance; and Supervising the work of employees; and exercising important policy-making, policy determining, or other executive functions. If your resume does not include these basic qualifications, you will not be determined qualified for this position. We recommend that your resume addressing the ECQs include examples that are clear, concise, and emphasize their level of responsibilities, the scope and complexity of the programs, activities, or services managed; program accomplishments; policy initiatives undertaken; level of contacts; the sensitivity and criticality of the issues addressed; and the results of actions taken. Reasonable Accommodation Requests: This agency provides reasonable accommodation to otherwise qualified applicants and employees with a disability covered under the Rehabilitation Act of 1973, as amended, unless to do so would create an undue hardship to the agency (29 CFR 1614.203 (2017)). If you need a reasonable accommodation for any part of the application or hiring process, contact the CISA Office of Equity, Diversity, Inclusion and Accessibility (OEDIA) by sending an email to CISAReasonableAccommodation@cisa.dhs.gov with the subject line, "Reasonable Accommodation Request @ CISA." In the email itself, you must include your name, vacancy announcement number(s), and state your intent to seek a reasonable accommodation. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. For more information or inquiries, please contact the CISA Reasonable Accommodation Program at CISAReasonableAccommodation@cisa.dhs.gov.